A phone system that gets every call to the right person.
We set up cloud phone systems and contact centres for Australian businesses: the menus, queues, opening hours and recording behind every call, and the reporting that shows what happened to it. Your team answers from a browser, in the office or at home, and the platform charges for the minutes you use.
What happens to a call.
Dialled
A customer rings the number they already know.
Menu and hours
The right message for the time of day, public holidays included.
Queue or callback
Routed by skill, with a callback offered instead of a long wait.
Answered
In a browser with a headset, in the office or at home.
Reported
Recorded where it should be, and counted on the wallboard.
Three signs it's time to fix the underlying system.
Calls go to whoever's free, or to nobody, and customers hang up in the queue.
Your phone system is a box in the comms cupboard, and the support contract costs more than the calls.
Nobody can tell you how many calls you missed last week.
What we build and run.
Business phone systems
Numbers, call menus, opening hours and voicemail for a small office, answered from a browser with a headset.
Contact centre setup
Queues, skills-based routing, callbacks and agent desktops for teams that spend the day on the phone.
Hours, holidays and messages
Public holidays, after-hours messages and closures for every state, kept current so the phones say the right thing on Melbourne Cup day.
Recording and compliance
Call recording with pause and resume for card payments, and retention rules that match your obligations.
Reporting and wallboards
Live wallboards and historical reporting in Power BI or QuickSight, built by the same people who do our data work.
How it runs.
Map the calls
Who calls, why, when, and where each call should end up. You see the call flow before anything is built.
Build and move the numbers
Menus, queues and routing built and tested, then your existing numbers moved across on a planned date.
Go live and tune
We're there for go-live, tune the routing against real calls, and hand over dashboards and documentation.
Picked to suit the systems you already run.
Pausing call recordings for card payments
What people ask before we start.
The adjacent work.
AI consulting
AI that does a job, not a demo. We find the one process where a model pays for itself, build it on your data, and measure it.
Learn moreData, Excel and reporting
Inherited workbooks, macros and Power Query untangled and fixed. When you outgrow Excel, a data platform that reconciles to the source.
Learn moreCloud migration and operations
Out of the server room and onto AWS or Azure without the outage. Then we hand it over or run it for you, your call.
Learn moreManaged IT services
Helpdesk, devices, security, backups and cloud costs, looked after by engineers who know how it's built. A plain-English report every month.
Learn moreWebsites and apps
Websites, customer portals and internal apps, built with Daniels Digital Service and connected to the systems behind them.
Learn moreApp support and operations
Your users answered and your app kept running, in business hours and after hours. One team from the first message to the fix.
Learn more